TERMS & CONDITIONS

1. General Information

Roots Ritual operates as an online wellness and skincare brand offering natural, handcrafted products.
By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.

2. Product Information

We aim to provide accurate descriptions, images, and details for all products.
Due to the handcrafted and natural nature of our items, slight variations in colour, texture, or scent may occur. These variations do not affect product performance.

3. Pricing & Payments

All prices are listed in GBP (£).
We accept secure payments via trusted third-party processors.
Roots Ritual reserves the right to update prices or promotional offers at any time.

4. Shipping

• Orders are processed within 1–3 business days.

• Delivery to Europe/UK typically takes 7–15 business days.

• Tracking details are emailed once your order is dispatched.

• Shipping times may vary due to customs or courier delays.

5. Returns & Refunds

We offer a 30-day return window for unused and unopened products in their original packaging.
To request a return or report a damaged item, contact us at:
📧 rootsritual@hotmail.com

Refunds are issued once the returned item is received and inspected.
Shipping fees are non-refundable unless the product arrives damaged or incorrect.

6. Order Cancellations

Orders can be cancelled within 12 hours of purchase.
After this period, we may not be able to cancel if the order has already been processed.

7. Intellectual Property

All branding, designs, product names, images, and written content on this website belong to Roots Ritual and may not be copied or used without permission.

8. Privacy & Data Protection

We are committed to safeguarding your personal information.
All customer data is encrypted and handled according to GDPR standards.
We do not sell or share your data with third parties except for secure payment and shipping processes.

9. Liability

Roots Ritual is not responsible for:

• Delays caused by couriers or customs

• Allergic reactions to ingredients listed clearly on each product

• Misuse of products outside their intended purpose

10. Contact Us

If you have any questions about our Terms & Conditions, we are here to help.
📧 rootsritual@hotmail.com